We at Arcane are keen on giving our clients the best possible service. Therefore to ensure the highest standards are maintained by our shoppers, we have laid down a code of ethics which we do hope you, as a member of our team, will follow. To improve the value and reputation of our company, it is important that information about our mystery shopping services is accurately communicated to all, while complying with applicable government laws, regulations and ordinances.

Code of Ethics
I will conduct my mystery shopping services in the best interests of Arcane Marketing Consultants and will do so in an honest, unbiased and ethical manner, in accordance with industry procedures and regulations.

I will perform my services to the best of my ability giving respect to both client and company.

I will not announce myself as a mystery shopper to the business being shopped unless specifically told by Arcane Marketing Consultants.

I will honour all confidentiality agreements. Similarly, I will not share information with others on shopping fees and reimbursements for specific clients.

I will give Arcane Marketing Consultants immediate notice if I cannot perform for any assignment and provide suitable reasons for the same.

I will submit all reports on or before deadline and will do my best to return follow-up calls and emails in a timely manner.

I will not falsify or misrepresent reports, accept bribes or alter reports on the advice of outsiders.

I will not shop under the influence of illegal drugs, alcohol or any other substance that might impair my abilities to evaluate accurately as a shopper.

I will not contact a client directly without the approval of Arcane Marketing Consultants.

I will not disrupt the normal business flow of an operation in the process of shopping. Neither will I announce myself as a mystery shopper to the business being shopped unless given specific instructions by Arcane Marketing Consultants.